Chatbot Boris
Chatbot Boris
Airport personal assistant
to help travellers feel like home
Airport personal assistant
to help travellers feel like home
PROBLEM
AIRPORTS:
With more and more people
traveling, airports have to scale up
their support teams with growing
costs
traveling, airports have to scale up
their support teams with growing
costs
PASSENGERS:
Feeling lost when they land in a
new airport and can’t find anything
new airport and can’t find anything
The biggest challenge is achieving
operational efficiency, even more
challenging during the COVID-19
pandemic
operational efficiency, even more
challenging during the COVID-19
pandemic
Hard to get & track flight
information, flight-specific
notifications and information on
airport amenities
information, flight-specific
notifications and information on
airport amenities
Promoting operational excellence
with limited staff, revenue streams
will be an even bigger challenge
with limited staff, revenue streams
will be an even bigger challenge
Fast & secure access to all
travel-related services from one
place
travel-related services from one
place
SOLUTION
Our chatbot platform for Airports leverages technology that improves airport's
passengers experience while reducing customer service costs
Provide amazing experiences for travellers with fewer agents
❖ Our chatbot provides seamless travel experiences by instantly resolving up to
80% of passengers’ requests
❖ Meanwhile, boosts in-airport sales with always-on service
Our chatbot platform for Airports leverages technology that improves airport's
passengers experience while reducing customer service costs
Provide amazing experiences for travellers with fewer agents
❖ Our chatbot provides seamless travel experiences by instantly resolving up to
80% of passengers’ requests
❖ Meanwhile, boosts in-airport sales with always-on service
FOR AIRPORT
Airport is never simple. Our bot is trained to handle over 100 airport-specific
requests. Boris is able to provide airport information, share flight statuses,
recommend nearby amenities, speed up in-chatbot sales and reservations
requests. Boris is able to provide airport information, share flight statuses,
recommend nearby amenities, speed up in-chatbot sales and reservations
1
Inform
Inform travellers
Provide real-time personalized flight information and
answer frequently asked questions automatically
Provide real-time personalized flight information and
answer frequently asked questions automatically
2
Engage
Engage travellers
Send targeted marketing messages at the right time
and generate online sales seamlessly via chat
Send targeted marketing messages at the right time
and generate online sales seamlessly via chat
3
Measure
Gather data
Get powerful insights about users, what they do at
your airport, and what questions they ask
Get powerful insights about users, what they do at
your airport, and what questions they ask
Chatbot provides excellent
customer support, boosts
non-aeronautical revenues and
gathers insights about travellers
customer support, boosts
non-aeronautical revenues and
gathers insights about travellers
FOR AIRPORT
Never stop improving
Our technology leverages AI to get smarter over time, understanding
the needs of travellers
the needs of travellers
Support any languages
Answer travellers in their own language
Provide live support when
necessary
necessary
Airport using our technology could resolve up to 80% of queries
automatically, but our platform also enables your agents to provide
support when needed:
automatically, but our platform also enables your agents to provide
support when needed:
Get quick results
Answer frequent questions from day 1
- Provide support through a third-party platform (such as Zendesk,
Hootsuite or Falcon)
- Receive contextual information about each case to allow support
agents to provide better and faster answers
- Gather analytics in order to improve automation rate, provide a
better experience to travellers and reduce customer service costs
Hootsuite or Falcon)
- Receive contextual information about each case to allow support
agents to provide better and faster answers
- Gather analytics in order to improve automation rate, provide a
better experience to travellers and reduce customer service costs
Integrate airport’s data sources
Airport's APIs and data sources are directly connected to our platform
to get the content needed
to get the content needed
FOR TRAVELLERS
Our airport chatbot provides free & easy access to information before and during a trip.
For instance, passengers can simply type their flight no. and then receive real-time
updates on the flight status at personal screen
For instance, passengers can simply type their flight no. and then receive real-time
updates on the flight status at personal screen
Flight Information
Learn which flight information can be shared
Learn which flight information can be shared
General flight information
Flight times
Gate and terminal locations
Flight delays
Destinations
Flight times
Gate and terminal locations
Flight delays
Destinations
Airport Transport
Discover how to get to and from the airport
Discover how to get to and from the airport
Airport directions & Airport locations
Airport transportation costs
Airport transportation information
Directions within the airport
Airport transportation costs
Airport transportation information
Directions within the airport
General Information
See what general airport information
bots can manage
See what general airport information
bots can manage
Airport opening hours
Security wait times & COVID policies
Recommended arrival times
Airport accommodation options
Security wait times & COVID policies
Recommended arrival times
Airport accommodation options
Baggage Information
Explore how bot assist with baggage
questions
Explore how bot assist with baggage
questions
Baggage dimensions & Restricted items
Extra checked baggage
Traveling with pets
Lost baggage
Extra checked baggage
Traveling with pets
Lost baggage
Special Assistance
Learn what special assistance
information chatbots can share
Learn what special assistance
information chatbots can share
Traveling with unaccompanied minor
Requesting special assistance
Agent hand-off
Requesting special assistance
Agent hand-off
In-Airport Services
Uncover different airport services and
amenities
Uncover different airport services and
amenities
Car rental information
Restaurant and shop listings
Airport maps
Restaurant and shop listings
Airport maps
Assist passengers on their terms: fewer and fewer passengers want to call someone to
get help. They’d prefer sending a message instead. Chatbot is available around the
clock to handle passengers’ requests on their preferred communication platforms
get help. They’d prefer sending a message instead. Chatbot is available around the
clock to handle passengers’ requests on their preferred communication platforms
REVENUE-GENERATING SERVICES
In-airport sales are major revenue generators for the airport industry
Chatbots make selling simpler than ever before
Chatbot Boris can automatically sell services, like:
Chatbots make selling simpler than ever before
Chatbot Boris can automatically sell services, like:
- FastLine
- Insurance
- COVID-testing
- Telecom services for travellers
- Accommodation & car rental services
- Parking & reservations, throughout a traveller’s journey
Bot also addresses passengers’ questions during the purchase process to
help them complete their orders
- Insurance
- COVID-testing
- Telecom services for travellers
- Accommodation & car rental services
- Parking & reservations, throughout a traveller’s journey
Bot also addresses passengers’ questions during the purchase process to
help them complete their orders
Chatbot Boris
BUSINESS MODEL
Chatbot platform takes % fee for every successful transaction
cooperation model is a revenue share:
70% airport / 30% providerWe discuss the role of technology in everyday life and social development theories
Investments & costs on a side of the chatbot Provider for:
- development
- integration
- maintenance
- upgrades
ROLLOUT
Go live in under 3 months
Go live in under 3 months
1
Integration
2
Testing
3
Go live
