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Boryspil International Airport
Service Quality Form
What is your mood today?
Very satisfied
Satisfied
Neutral
Not satisfied
How old are you?
up to 25
25-35
35-45
45-60
60+
How many times in the last year have you used the services of Boryspil airport?
1
2-3
4-5
5-10
+10
What is the purpose of your journey?
Choose your answer
Vacation
Business
Visiting historical places in order to expand your horizons
Sports events
Sanitation
Visiting religious places
Traveling to visit (family, friends)
Ethnotourism
Gastronomic trips
Ecological tourism
Wedding tourism
Which airline do you fly with?
Choose your answer
Azur Air Ukraine (QU)
SkyUp Airlines (PQ)
Ukraine International Airlines (PS)
Windrose Airlines (7W)
Yanair (YE)
What mode of transport did you use to get to the airport?
personal / business car
taxi
marshrutka
bus
train
another option
Are you satisfied with the schedule of public transport to / from the airport?
yes
no
Evaluate the quality of services provided by Boryspil Airport
(1 - very bad, 5 - excellent)
Availability, completeness and efficiency of flight information
1
2
3
4
5
Parking?
1
2
3
4
5
not used
Convenience of orientation at the airport
1
2
3
4
5
The work of the call centre
1
2
3
4
5
not used
The work of the information desk inside the Terminal D
1
2
3
4
5
not used
Cleanliness at the airport
1
2
3
4
5
Cleanliness in the toilets
1
2
3
4
5
Comfort of a temperature mode in the airport
1
2
3
4
5
Comfort in waiting areas
1
2
3
4
5
Completeness and services provided for with disabilities, reduced mobility and elderly passengers
1
2
3
4
5
not used
Waiting time at check-in desk
00-10 min.
10-20 min.
20-30 min.
30-40 min.
40+ min.
Review time for aviation security control
00-10 min.
10-20 min.
20-30 min.
30-40 min.
40+ min.
Evaluate the work of staff at the airport
(1 - very bad, 5 - excellent)
Politeness of aviation security personnel
1
2
3
4
5
Politeness of the check in staff
1
2
3
4
5
Evaluate non-avia services at Boryspil airport
(1 - very bad, 5 - excellent)
Luggage packing
1
2
3
4
5
not used
Assortment of cafes, bars, vending machines
1
2
3
4
5
not used
Service in shops and points of sale (Politeness)
1
2
3
4
5
not used
Business lounges services
1
2
3
4
5
not used
Availability of Internet access
1
2
3
4
5
not used
Provide an overall impression of the service at the airport
Very satisfied
Satisfied
Neutral
Not satisfied
What measures do you think should be taken to improve the quality of services at Boryspil Airport? We'll be glad to hear any wishes or a list that does not suit you.
Submit
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Thank you!
Enjoy your flight!
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